Refund Policy
This policy explains when a refund is available for our educational products and simulated evaluation services, and how to request one.
Last updated: 25 August 2026
1. Scope
This policy applies to purchases made directly from HyperFunded through www.hyperfunded.com. Free educational content is not covered, as no payment is taken.
2. Cooling-off period
You may request a full refund within 14 days of purchase, provided you have not begun the simulated evaluation or substantially accessed the paid educational material the purchase unlocks. Starting an evaluation or downloading the full material is treated as beginning the service.
3. After the service has started
Once a simulated evaluation has been started, the service has been delivered and the fee is generally non-refundable. This is because the evaluation environment, rules and access are provisioned at that point.
4. Exceptions — refunds we will always consider
- a duplicate or clearly erroneous charge;
- a technical fault on our side that prevented you from accessing the service, where we could not resolve it;
- a purchase made from a jurisdiction where we are unable to provide the service;
- any refund right you have under mandatory consumer law in your country, which this policy does not limit.
5. Refunds we do not provide
- failing to meet the objectives of a simulated evaluation;
- breaching evaluation rules resulting in disqualification;
- dissatisfaction with market conditions or with your own simulated results;
- change of mind after the service has been started, outside the cooling-off period.
6. How to request a refund
Email support@hyperfunded.com from the address used at purchase, with your order reference and the reason for the request. We aim to acknowledge within 2 business days and to decide within 10 business days.
7. How refunds are paid
Approved refunds are returned to the original payment method. Depending on your provider, funds typically appear within 5–10 business days of approval. We do not charge a processing fee for a refund we approve.
8. Chargebacks
Please contact us before raising a chargeback — most issues are resolved faster directly. We may suspend access while a chargeback is under review.
9. Contact
Questions about this policy: support@hyperfunded.com.